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FAQ

How do I request a Golden Mountaineer Card?
 
If you have a West Virginia Driver's License or State ID card, you will receive a letter and application in the month of your 60th birthday. You can also request a card by contacting the West Virginia Bureau of Senior Services at (888) 968-4462, contacting your local senior center, or request a card online through this website.

 

My card was lost or stolen. How do I get a new one?
 
Call (888) 968-4462 Monday through Friday, 8:00 a.m. to 5:00 p.m., to request a replacement. If after business hours or a State recognized holiday, please leave a message.

 

I need to change my name on my Golden Mountaineer Card. How do I do this?
 
Call (888) 968-4462 Monday through Friday, 8:00 a.m. to 5:00 p.m., to request the change. If after business hours or a State recognized holiday, please leave a message.

 

The name on my Golden Mountaineer Card is wrong. Can you fix this?
 
Call (888) 968-4462 Monday through Friday, 8:00 a.m. to 5:00 p.m., to request a corrected card. If after business hours or a State recognized holiday, please leave a message.

 

I applied for a new or replacement Golden Mountaineer Card but have not received it. What should I do?
 
You should receive your replacement card within 20 days after your request is received. If you have not received your card within this time period, call (888) 968-4462 Monday through Friday, 8:00 a.m. to 5:00 p.m., to confirm your application was received and processed. If after business hours or a State recognized holiday, please leave a message.

 

I have the old blue and gold Golden Mountaineer Card. Do I need a new one?

Yes, call (888) 968-4462 Monday through Friday, 8:00 a.m. to 5:00 p.m., to request a new card. If after business hours or a State recognized holiday, please leave a message. You can request a card through this website.

 

Can I request a Golden Mountaineer Card online?
 
Yes, you can request a card through this website.

 

How old do you have to be to get a Golden Mountaineer Card?
 
To be eligible for a Golden Mountaineer Card, you must be a West Virginia resident age 60 or older.

 

Can you send me a list of businesses where I can use my Golden Mountaineer Card?
 
You can find participating businesses on this website.